TERMS AND CONDITIONS OF SALE

PLEASE READ THIS DOCUMENT VERY CAREFULLY. IT CONTAINS IMPORTANT LEGAL INFORMATION RELATING TO YOUR PURCHASE OF RAAK TECHNOLOGIES PRODUCTS AND SERVICES, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. BY ACCEPTING DELIVERY OF YOUR RAAK PRODUCT OR SERVICE, YOU ACCEPT AND AGREE TO BE BOUND BY THIS AGREEMENT.

1. INTRODUCTION
This agreement (“Agreement”) contains terms and conditions applicable to your purchase of Raak Technologies, Inc. (“Raak”) products and services (“Product”). If you have any questions about this Agreement, please contact Raak at (512) 380-0765.

2. GOVERNING LAW
THIS AGREEMENT AND ALL SALES THEREUNDER SHALL BE GOVERNED BY THE STATE OF TEXAS, WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS.

3. PRICES AND TAXES
Prices are exclusive of all federal, state, local, or other government taxes, fees, duties, or charges now in force or enacted in the future. Taxes will be indicated on the invoice; however, if any additional such tax, fee, duty, or charge is imposed by any governmental authority on, or measured by, the transaction between Raak and you, you will be responsible for such tax, fee, duty or charge. In the event that Raak is required to pay any such tax, fee, duty, or charge at the time of sale or thereafter, you will reimburse Raak therefor.

4. PAYMENT TERMS
Raak accepts online payment with Visa, MasterCard, American Express, Discover, Diners Club, JCB and all Visa and MasterCard sponsored debit cards. For credit card payments, your credit card will be charged when your Product ships. Raak does not accept CODs. Some credit card and e-check purchases will be sold by 2Checkout.com, Inc. - Ohio, U.S.A. Products or services provided by Raak Technologies Inc.

5. SHIPMENT
Orders are generally processed and shipped within five business days. However, any estimated ship date is an approximation only. You will receive an email confirmation when your order is shipped. Raak offers shipping by UPS. In the absence of specific shipping instructions, Raak will ship by the carrier of its choice. For credit card purchases, Raak reserves the right to refuse shipment to shipping addresses that differ from your billing address. You agree to pay all transportation charges, whether billed by the carrier or Raak. Unless otherwise specified, the Product will be shipped in standard commercial packaging. When special or export packaging is requested or, in the opinion of Raak, required under the circumstances, the cost of the same, if not set forth on the invoice, will be separately invoiced. Raak continuously upgrades and modifies its products and services to provide customers with new and improved products and services. Raak may modify or discontinue products or services at any time without prior notice to customers and discrepancies between the product you receive and the respective specification sheet may occur. However, in such a case Raak will ship Products that have substantially similar or better functionality and performance. All Products contain new or equivalent-to-new parts except as expressly stated otherwise.

6. DELIVERY AND PASSAGE OF TITLE
Delivery will be made F.O.B. Raak’s facility, Austin, Texas. The time of delivery is the time the Product to be delivered is picked up by the carrier. Title to the Product (excluding any software, which shall remain the property of the respective licensor) shall pass to you upon shipment from Raak’s facility. Loss or damage that occurs during shipping is your responsibility. You are encouraged to obtain additional insurance on your shipment. If additional insurance is desired, please provide such information with your order.

7. SECURITY INTEREST
Raak reserves a purchase money security interest in the Products sold and the proceeds thereof, in the amount of the purchase price. In the event of your default in any of your obligations to Raak, Raak will have the right to repossess the Product sold hereunder without liability to you. This security interest will be satisfied by payment in full. A copy of the invoice may be filed with appropriate authorities at any time as a financing statement and/or chattel mortgage. On request of Raak, you agree to execute financing statements and other instruments that Raak may request if needed to perfect Raak's security interest.

8. RETURNS AND EXCHANGES
Raak will either replace, repair, or issue a full refund on any defective Product provided that such Product is returned to Raak within ninety (90) days after shipment. If you wish to return a Product, please contact us and we will issue a Return Merchandise Authorization (RMA) number and provide you with shipping instructions. Returned merchandise will not be accepted without an RMA number. Once the RMA number has been assigned, please ship to the address provided the Product and all enclosures in the original packaging. The RMA number should be clearly marked on the outside of the box. After receipt of the defective Product, Raak will repair or replace the Product or issue a refund. Non-defective items may be returned within 14 days after delivery, subject to a 20% re-stocking fee. We do not accept return of non-defective printed cards or tokens.

9. SOFTWARE AND INTELLECTUAL PROPERTY
All software contained within the Product is provided to you subject to the license agreement that is part of the package or shown during installation of the software. You agree to be bound by any such license by opening the package or installing and/or using the software. Any warranty related to such software shall be provided solely within such license agreement. Raak hereby retains for itself all other rights, title, and interest in and to all intellectual property in the Products sold and any products or software or other deliverable created during performance of the services, including without limitation, worldwide copyright, trade secret, patent, trademark, and any other proprietary rights.

10. WARRANTIES
ANY WARRANTY ASSOCIATED WITH THE PRODUCT IS INCLUDED IN THE DOCUMENTATION PROVIDED WITH THE PRODUCT. A COPY OF SUCH LIMITED WARRANTY MAY ALSO BE FOUND AT [HYPERLINK]. WARRANTIES RELATING TO SOFTWARE, IF ANY, MAY BE FOUND IN THE RESPECTIVE LICENSE AGREEMENT. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THE FOREGOING DOCUMENTS, THE PRODUCTS ARE PROVIDED “AS IS” AND RAAK MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND NON-INTERFERENCE. RAAK DOES NOT WARRANT THAT YOUR USE OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD.

11. LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCE SHALL RAAK BE LIABLE FOR (A) ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR LOST PROFITS, EVEN IF RAAK KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, (B) ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY, OR (C) ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY YOU FOR THE PRODUCTS PURCHASED HEREUNDER. THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS CONTAINED HEREIN MAY NOT APPLY TO YOU.

12. RESALE AND EXPORT
You agree that you are buying the Product for your own use, and not for resale. Raak has separate terms and conditions governing resale transactions. The Product may be subject to export laws in the United States or other countries, and you agree to comply with all such regulations or requirements as may apply to your receipt, re-export, or use of the Product.

13. GENERAL
(a) The state or federal courts sitting in Travis County, Texas shall have exclusive jurisdiction and venue over any dispute arising out of this agreement and sale, and you hereby consent to the jurisdiction of such courts.
(b) The terms and conditions set forth herein and any applicable software license(s) comprise the entire agreement between Raak and you regarding this subject matter, and may be modified only in a writing signed by authorized officers of both parties.
(c) This Agreement may not be modified, supplemented, qualified, or interpreted by any trade usage or prior course of dealing not made a part of the Agreement by its express terms.
(d) The invalidity or unenforceability of any provision of this Agreement shall not affect the validity of this Agreement as a whole and any such provision should be enforced by authorities, and reconstructed if need be, to apply to the maximum extent allowable under applicable law.
(e) You hereby acknowledge that you have not entered into this Agreement in reliance upon any warranty or representation by any person or entity except for the warranties or representations specifically described herein.
(f) The failure by either party to enforce at any time any of the provisions of this Agreement, to exercise any election or option provided herein, or to require at any time the performance of the other of any of the provisions herein will not in any way be construed as a waiver of such provisions.
(g) Reasonable attorneys' fees and costs will be awarded to the prevailing party in the event of litigation involving the enforcement or interpretation of this Agreement.
(h) The section headings used herein are for convenience only and shall not be given any legal import.

Last Updated: January 4, 2003